Shipping & Returns

Shipping & Returns Policy

All applicable customs duties and taxes are calculated at checkout and included in your order total. You will not be charged any additional fees upon delivery.

All in-store sales are final.

All opened products are non-refundable.

If your product packaging arrives damaged, this is the responsibility of the shipping carrier and/or transit process, not Royal Aesthetics. Therefore, refunds or exchanges will not be issued for damaged packaging.

Customers are responsible for inspecting their orders upon delivery. Royal Aesthetics is happy to provide solutions for damaged products, but not for damaged packaging, as long as the product itself remains usable. Replacement items may be requested within 2 days of the delivery date.

Customers are responsible for all return shipping costs and return shipping labels.

All tweezers and metal tools are individually tested and inspected before shipment. Because of this, we do not offer refunds on these items. However, we will gladly send a replacement if requested within 2 days of the delivery date. Customers are responsible for all return shipping costs and return shipping labels.

Unopened products may be returned for a full refund within 7 days of the delivery date. Refunds will be processed once the returned package has been received and inspected by our shipping department.

Again, customers are responsible for all return shipping costs and return shipping labels.

We are not responsible for returned packages that are lost or stolen during transit. Please keep your proof of postage and/or return tracking number when sending back your return.

We are not responsible for lost, misrouted, or incorrectly delivered shipments due to inaccurate or incomplete shipping information provided at checkout.

Order Pickup Policy

Pickup Hours: Orders may be picked up during business hours, Monday through Friday, from 9:00 AM to 4:30 PM (Eastern Time). We may be closed on certain holidays. Please call the store for the most up-to-date business hours.

Returns & Cancellations: Orders may be canceled or returned within 7 business days of the purchase date. Store credit is not available for orders that have already been picked up.

Once an order has been marked as Delivered by the shipping carrier, Royal Aesthetics is no longer responsible for lost or stolen packages. If you experience any issues after delivery, you will need to contact the shipping carrier directly.

You can track your order at any time using the shipping confirmation email sent after your purchase.

We do not offer refunds or replacements for lost or stolen packages.

Customer Service

Shipping Time: Most orders arrive within 5–7 business days (Monday through Friday) after they have been shipped. Please note that shipping times are determined by the carrier and cannot be expedited by Royal Aesthetics. We can only provide updates based on the tracking information included in your shipping confirmation email.